Why True Frog?
True frog offers a range of personal care products which are unique blends of scientific knowledge with traditional wisdom. We believe that the best way to take care of oneself is to stay as close to the nature and live in sync with in without causing any harm to yourself or the ecosystem around it.We are conscious that there any many ingredients and chemicals which may have good immediate results but will affect you in the long run. We have removed the harmful elements and focused on results without compromising on the efficacy. Our products are good for you, your skin, your hair, your environment.
Why should one trust your claim?
It’s easy to verify our claim and your trust can be gained only through your experiences. We believe that we have offered the possible solutions to your concerns and we should be able to live up to your expectations.
What’s unique about your formulation?
They are the best that nature and science can offer. If there is something which can be done to make them better, we will work towards it.
Will your products be more effective than other brands?
Our products offer the best possible solutions to specific skin and hair related concern. We have focused on effectiveness and they will give you results. Our competitors will have their own strengths and weaknesses and we would like to leave it to our customers to evaluate and compare.
How do you ensure quality of your products?
We source ingredients from the best suppliers and manufacture them at ISO 9015: 2018 Certified facility in Bangalore. We maintain all quality parameters, do stringent quality checks to deliver value to our customer.
Your shampoos do not foam as much as a regular shampoo?
Our shampoos are sulphate free. We use coconut derived surfactant, which is as good as any other strong surfactants.
The naturally derived surfactant is milder than other surfactants but does not affect the cleansing properties of our shampoos.
Why do you avoid silicones in your products?
Silicones create a seal which keeps your hair hydrated from within but this layer can block other nourishing ingredients from penetrating and over time silicones can build up on your hair giving a dry feel and dull appearance.
Why do you avoid parabens in your products?
Parabens gets easily absorbed into your skin and are harmful for the scalp. They can cause scalp irritation, dryness, fading hair color and even hair loss. So, until proven otherwise we feel it’s best to avoid them.
Are your products all-natural/organic?
We believe it’s practically not possible to have a 100% natural or an organic product which will have a shelf life of more than a month. Our products are a blend of both natural and organic ingredients with technologically developed, scientifically tested natural and synthetic actives formulated in combination to get the desired result.
Do I necessarily condition my hair after the shampoo?
We strongly recommend a silicone free conditioner after every wash to retain the moisture and reduce frizziness.
My hair is feeling dry after the wash. Is it normal?
It’s normal to have dry hair after a shampoo as the shampoo will rinse off some amount of moisture from your hair. We recommend you to use a hair oil before wash or use a conditioner after the wash.
I liked your fragrance but it doesn’t stay for long?
All our products have allergen free fragrances which ensures that people sensitive to fragrances and allergic to it can use it with ease. We do not recommend a strong lasting fragrance in skin and hair care applications as they are more likely to contain harmful chemicals causing irritations and allergies.
Can the mask be used as a co-wash?
The mask is very rich in moisture and we do not recommend it to be used as a co-wash.
I have elderly parents at home and they are allergic to fragrance. Can they use your products?
Yes, they can, as all our products have allergen free fragrances
Your products have protein in it. Will it make my hair dry?
Proteins in shampoos and conditioner helps in repairing the damaged hair and maintaining moisture. Our products have limited amount of protein to make it hydrating and moisturizing and does not make your hair dry. You can use it daily or limit your usage based on the condition of your hair.
If I have healthy hair, do I need to use a protein conditioner and shampoo?
We do not recommend a protein shampoo or a conditioner. Protein works best in your diet and only a limited amount of protein is added in our products to meet the overall balance. Excessive protein application can leave your hair dry. Please avoid solely protein based products and look for the ingredients which works the best for you.
After how many days can I see the effects?
You should give sufficient time to a product to check if the product is working for you or not. Few results would be noticeable immediately but few others may take time. Even immediate results may not be long lasting and you should try the product for 1-3 months to check for results. We strongly recommend you to discontinue usage of any product which is causing discomfort.
My scalp is dry. Will the shampoo make it drier?
No. All our shampoos have good nourishing and moisturizing properties.
How do I place an order?
Browse the True Frog Online catalogue in the Website to make your purchase. Select the item you wish to order, enter the quantity you desire and click on “Order”.
When your order contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order. You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you. Once you have successfully made your payment, your order will be processed & shipped immediately. For more information, please see our Shipping Policy.
What payment options do you have?
True Frog is set up to take immediate online orders through the following modes of payment:
- Domestic and international credit cards, issued by banks and institutions that are part of the Visa and Mastercard Network
- Visa and Mastercard Debit cards
- Net Banking
- Any other mode of payment as may be decided and available on the Website
From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.
Are my online payments secured?
All transactions at True Frog Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with True Frog is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind. You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.
How long will it take for my order to arrive?
All our orders are processed from Monday to Friday. Purchases are shipped from our office in Bengaluru, Karnataka by courier. Your domestic shipment can take from 2-7 days to arrive.
When will my order ship?
A confirmation mail/SMS is send to you after your order is placed. All our orders are processed from Monday to Friday. Any order placed on a Saturday/Sunday or other holidays will be processed on the following working day. You will receive a shipping conformation mail/SMS once we have shipped your order.
Where do you ship?
Currently we ship domestically all across India.
I entered the wrong address, what should I do?
If you have entered an incorrect address or you want to make any changes in your address, then contact us as soon as possible at firstname.lastname@example.org and we will try our best to ensure correct delivery of your order.
What to do if my order has not arrived?
If your order has not arrived, then please email us on email@example.com and we will get in touch with you.
What if I received damaged or wrong product?
Please contact us immediately at firstname.lastname@example.org and we will process an exchange or replacement of your order.
Can I use multiple promo codes for one order?
No. Only one promo code is valid for a single order.
What is your return policy?
We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, within 7 calendar days of the delivery date. All products to be exchanged must be accompanied by the original receipt. The items can only be exchanged once. No cash refunds are permitted.
Can I cancel my order?
Cancellation is possible only before the order is dispatched. In case of cancellation of the order before the dispatch, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument. Any order after it is dispatched cannot be cancelled.
What to do if the product is out of stock?
We apologize for the inconvenience this may cause. If your item is out of stock, we may notify you when the product is available. True Frog Online does not back order, that is, we do not accept orders which we cannot fulfil immediately.
What is your pricing policy?
The product prices listed are current and updated. However, these are subject to change without advance notice. All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes. Our products are liable for GST in India.