BRAND

True frog offers a range of
personal care products which are unique blends of scientific knowledge with
traditional wisdom. We believe that the best way to take care of oneself is to
stay as close to the nature and live in sync with in without causing any harm
to yourself or the ecosystem around it.We are conscious that there any many
ingredients and chemicals which may have good immediate results but will affect
you in the long run. We have removed the harmful elements and focused on
results without compromising on the efficacy. Our products are good for you,
your skin, your hair, your environment.

It’s easy to verify our claim and
your trust can be gained only through your experiences. We believe that we have
offered the possible solutions to your concerns and we should be able to live
up to your expectations.

They are the best that nature and
science can offer. If there is something which can be done to make them better,
we will work towards it.

Our products offer the best
possible solutions to specific skin and hair related concern. We have focused
on effectiveness and they will give you results. Our competitors will have
their own strengths and weaknesses and we would like to leave it to our
customers to evaluate and compare.

We source ingredients from the best suppliers and manufacture
them at ISO 9015: 2018 Certified facility in Bangalore. We maintain all quality
parameters, do stringent quality checks to deliver value to our customer.

PRODUCT

Our shampoos are sulphate free.
We use coconut derived surfactant, which is as good as any other strong
surfactants.

The naturally derived surfactant is milder than other surfactants but does not
affect the cleansing properties of our shampoos.

Silicones
create a seal which keeps your hair hydrated from within but this layer can
block other nourishing ingredients from penetrating and over time silicones can
build up on your hair giving a dry feel and dull appearance.

Parabens gets easily absorbed
into your skin and are harmful for the scalp. They can cause scalp irritation,
dryness, fading hair color and even hair loss. So, until proven otherwise we
feel it’s best to avoid them.

We believe it’s practically not
possible to have a 100% natural or an organic product which will have a shelf
life of more than a month. Our products are a blend of both natural and organic
ingredients with technologically developed, scientifically tested natural and
synthetic actives formulated in combination to get the desired result.



It’s normal to have dry hair
after a shampoo as the shampoo will rinse off some amount of moisture from your
hair. We recommend you to use a hair oil before wash or use a conditioner after
the wash.

All our products have allergen
free fragrances which ensures that people sensitive to fragrances and allergic
to it can use it with ease. We do not recommend a strong lasting fragrance in
skin and hair care applications as they are more likely to contain harmful
chemicals causing irritations and allergies.

The
mask is very rich in moisture and we do not recommend it to be used as a
co-wash. 

Yes, they can, as all our
products have allergen free fragrances 

Proteins in shampoos and
conditioner helps in repairing the damaged hair and maintaining moisture. Our
products have limited amount of protein to make it hydrating and moisturizing
and does not make your hair dry. You can use it daily or limit your usage based
on the condition of your hair.

We do not recommend a protein
shampoo or a conditioner. Protein works best in your diet and only a limited
amount of protein is added in our products to meet the overall balance.
Excessive protein application can leave your hair dry. Please avoid solely
protein based products and look for the ingredients which works the best for
you.

You should give sufficient time
to a product to check if the product is working for you or not. Few results
would be noticeable immediately but few others may take time. Even immediate
results may not be long lasting and you should try the product for 1-3 months
to check for results. We strongly recommend you to discontinue usage of any
product which is causing discomfort.

No. All our shampoos have good
nourishing and moisturizing properties.

SERVICE

Browse the True Frog Online
catalogue in the Website to make your purchase. Select the item you wish to
order, enter the quantity you desire and click on “Order”.

When your order contains the items and quantities you wish to purchase, click
on the “Checkout” link underneath your order. You will then be asked to provide
us with your shipping and payment information. Please see the Payment Options
available to you and choose the one that suits you. Once you have successfully
made your payment, your order will be processed & shipped immediately. For
more information, please see our Shipping Policy.

True Frog is set up to take immediate online orders
through the following modes of payment:

From select banks in India. A
full list is available at the time of Check Out and prior to making payments
for purchases.

All transactions at True Frog
Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption
using a 1024-bit process. Any information you enter when transacting with True
Frog is sent in a Secure Socket Layer (SSL) session and is encrypted to protect
you against unintentional disclosure to third parties. This is an assurance
that we follow the best security practices adopted by major online vendor,
where all payments are processed in real-time, for your security and immediate
peace of mind. You can tell if your browser is in secure mode at “Checkout”, by
looking for the padlock icon at the bottom corner or at the end of the address
bar of your browser window.

All our orders are processed from
Monday to Friday. Purchases are shipped from our office in Bengaluru, Karnataka
by courier. Your domestic shipment can take from 2-7 days to arrive.

A confirmation mail/SMS is send
to you after your order is placed. All our orders are processed from Monday to
Friday. Any order placed on a Saturday/Sunday or other holidays will be
processed on the following working day. You will receive a shipping
conformation mail/SMS once we have shipped your order.

Currently we ship domestically
all across India.

If you have entered an incorrect
address or you want to make any changes in your address, then contact us as
soon as possible at info@truefrog.in and we will try our best to
ensure correct delivery of your order.

If your order has not arrived,
then please email us on info@truefrog.in and we will get in touch
with you

Please contact us immediately
at info@truefrog.in and we will process an exchange or replacement of
your order.

No. Only one promo code is valid
for a single order.

We will issue a product exchange
for any product that is returned in a saleable and undamaged condition, in its
original packaging, within 7 calendar days of the delivery date. All
products to be exchanged must be accompanied by the original receipt. The items
can only be exchanged once. No cash refunds are permitted.

Cancellation is possible only
before the order is dispatched. In case of cancellation of the order before the
dispatch, you will be charged 2.5as payment gateway charges and
the balance will be refunded to the cardholder and credited through the same
payment instrument. Any order after it is dispatched cannot be cancelled.

We apologize for the
inconvenience this may cause. If your item is out of stock, we may
notify you when the product is available. True Frog Online does not back order,
that is, we do not accept orders which we cannot fulfil immediately.

The product prices listed are
current and updated. However, these are subject to change without advance
notice. All prices on this web site are processed in Indian Rupees and the
prices are inclusive of all taxes. Our products are liable for GST in India.